Frequently Asked Questions
Everything you need to know about shopping with Rails
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are processed within 5-7 business days of receipt.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my Rails garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the inner label, typically involving cold water washes or dry cleaning.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I know which size to choose?
Please refer to our comprehensive Size Guide located on each product page to find the best fit based on your body measurements.